Delivery and Return

Shipping costs and methods:

- Hong Kong -
Free shipping on orders over HK$880
Shipping fees HK$40 for orders below HK$880
Shipping options: Courier / SF station / SF locker / ✽ store pick up

Store self-collecting address:
L104-105, 1st Floor, The ONE, Tsim Sha Tsui, Hong Kong
Opening Hours : Mon-Sun: 11:30 - 20:30 
Tel / Whatsapp / Signal : +852 5548 6420

Shop No. 224, 2/F, Lee Garden Three, Causeway Bay, Hong Kong
Opening Hours : Mon - Sun, 11:30 - 20:30
Tel / Whatsapp / Signal : +852 9228 8528

- Macau -
Free shipping on orders over HK$880
Shipping fees HK$40 for orders below HK$880
Shipping options: Courier / SF station / SF locker

- China -
Free shipping on orders over HK$880 (✽Customs & Duties not included)
Shipping fees HK$80 for orders below HK$880
✽Due to postal issue, all orders sent to China are requested with a copy of the purchaser's identity card for customs clearance.
Shipping options: Courier

- Taiwan -
Free shipping on orders over HK$880 (✽Customs & Duties not included)
Shipping fees HK$80 for orders below HK$880
✽Due to postal issue, all orders sent to Taiwan are requested with a copy of the purchaser's identity card for customs clearance.
Shipping options: Courier

- Malaysia -
Free shipping on orders over HK$880 (✽Customs & Duties not included)
Shipping fees HK$150 for orders below HK$880
✽Due to postal issue, all orders sent to Malaysia are requested with a copy of the purchaser's identity card for customs clearance.
Shipping options: Courier

- Singapore -
Free shipping on orders over HK$880 (✽Customs & Duties not included)
Shipping fees HK$150 for orders below HK$880
✽Due to postal issue, all orders sent to Singapore are requested with a copy of the purchaser's identity card for customs clearance.
Shipping options: Courier

- Thailand -
Free shipping for purchases over HK$880 (✽Customs & Duties not included)
Shipping fees HK$150 for orders below HK$880
✽Due to postal issue, all orders sent to Thailand are requested with a copy of the purchaser's identity card for customs clearance.
Shipping options: Courier

- Canada -
Free shipping for purchases over HK$880 (✽Customs & Duties not included. There will be Remote Area Surcharge in extended areas. Please contact for information.)
Shipping fees HK$300 for orders below HK$880 (✽Customs & Duties not included. There will be Remote Area Surcharge in extended areas. Please contact for information.)
Shipping options: Courier

- England -
Free shipping for purchases over HK$880 (✽Customs & Duties not included. There will be Remote Area Surcharge in extended areas. Please contact for information.)
Shipping fees HK$300 for orders below HK$880 (✽Customs & Duties not included. There will be Remote Area Surcharge in extended areas. Please contact for information.)
Shipping options: Courier

- Australia -
Free shipping for purchases over HK$880 (✽Customs & Duties not included. There will be Remote Area Surcharge in extended areas. Please contact for information.)
Shipping fees HK$300 for orders below HK$880 (✽Customs & Duties not included. There will be Remote Area Surcharge in extended areas. Please contact for information.)
Shipping options: Courier

- Japan -
Free shipping for purchases over HK$880 (✽Customs & Duties not included. There will be Remote Area Surcharge in extended areas. Please contact for information.)
Shipping fees HK$300 for orders below HK$880 (✽Customs & Duties not included. There will be Remote Area Surcharge in extended areas. Please contact for information.)
Shipping options: Courier

- Other Countries or regions -
Please contact for information.

Delivery time:

  1. Orders will be processed after completion of payment. Customized optical lens will be prepared after confirmation of optical information. The product will generally be dispatched within 3-7 working days after the order is placed and once it is ready we will notify you by email.
  1. Delivery time may take longer than usual during public holidays or promotional activities.
  1. Please ensure the delivery address and personal information provided are accurate. We may contact you for relevant information if there are errors or omissions, hence shipment may be delayed.
  1. Payments reviewed by banks, customs clearance and bad weather may delay delivery time.

Customs, Duties and Taxes:

Recipients of international shipments may be subject to import taxes, fees, and customs duties , levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country. Once an order is placed, any custom fees levied will be non-refundable, including any returned orders.

Customs offices in some countries and regions require the importer of record (IOR) to provide a particular form of identification (ID) before releasing a shipment. You may be required to provide an ID number (such as national ID), photograph of ID, or other document. Delivery may be delayed. Please check with your local customs for restrictions on imported goods. We will not be responsible for any goods that cannot be cleared.

✽Except for Hong Kong, other countries and regions may have shipping restrictions on products other than glasses/sunglasses. If any queries, please contact us before placing an order.

About overseas transaction fees:

The credit card issuer may charge you an overseas transaction fee. The amount and terms are set by the issuer. For handling fees for overseas transactions, please check with them directly for any handling fees.

Return policy:

  1. 1. You can return or exchange or refund the product(s) purchased at Blackzmith Online Store within 28 days of receiving your purchase.
  1. If you wish to return the products purchased at www.blackzmith.com, please email cs@blackzmith.com or call +852 3698 1915 to contact the customer service department beforehand.BLACKZMITH retail stores only provide replacement services. Staffs at stores will not arrange refunds and returns of online orders.
  1. All products that require return or refund must be returned with the original eyewear case and receipts under a brand new and intact condition. BLACKZMITH has the right for not accepting products that violate the regulations.
  1. Discounted product(s) (including any products purchased with a discount code or promo-code) are non exchangeable and non refundable. Customized and cleaning products are not refundable, such as customized optical lenses, frames with customized optical lenses, engraved glasses or sunglasses frame, glasses cleaner.
  1. If you are not satisfied with the customized optical lenses, you can go to our store for free re-examination within 28 days upon receipt of the product. You will be replaced with the same-priced lens for free if necessary. If you request a higher-value replacement, the price difference must be paid in full. If you request to replace a lower-value lens, the price difference will not be refunded. Used lenses need to be returned. Replacement of lens will be determined according to the actual condition of the customer. The customized optical lenses can only be exchanged once.
  1. Once an order is placed, the customs duties incurred will not be refunded.
  1. Packing and handling costs will be borne by the customer when shipping all materiel authorized for return. We do not provide return shipping label or refund of delivery cost.
  1. Customers are responsible for return shipping costs. We recommend return shipments be sent with a shipping carrier that offers tracking service.
  1. Blackzmith will be responsible for the delivery charge of replacement item.
  1. If you received detective, incorrect or incomplete merchandise, please contact us within 7 days from the date of receipt and provide us with the order number, product photos and other relevant details. We will assist as soon as possible.
  2. Solos products purchased at Blackzmith will receive one-year official warranty provided by Solos. Blackzmith's return policy does not apply to Solos products.
  3. Return and Refund Policy is not applicable to products that you purchased through BLACKZMITH Optical retail stores.

  4. In case of any disputes, BLACKZMITH Optical reserves the right of final decision.

    Return procedures:

    1. If you request a return, please email to cs@blackzmith.com with your order number or call us at +852 3698 1915
    1. Once the request is approved, we will send the return/exchange number and return/exchange form to you. Please write the order number and return/replacement item number on the form for return arrangement.
    1. Return processing time is approximately 14 working days from the time that the returned package is signed.
    1. We will notify you by email and refund the money to your payment account once the procedure is completed.